1. Free call audit
Before subscribing, every prospective Customer can request a free call audit and, where set up, a live test of the system on their own number — at no cost and with no obligation. We'd rather you know exactly what you're getting before any money changes hands.
2. First-month satisfaction window
If you're not satisfied within the first 14 days of your first paid subscription period, contact us for a full refund of that period's flat subscription fee. This 14-day window applies once, to a Customer's first subscription period only.
3. Subsequent billing periods
After the initial 14-day window, subscription fees are billed in advance and are non-refundable for the current period, including if you cancel partway through a billing cycle. Cancellation stops future billing but does not refund the period already paid for.
4. Usage-based (per-appointment) fees
Per-appointment usage fees reflect appointments actually booked through the Service during the billing period and are non-refundable, including in cases where a booked appointment results in a no-show or cancellation by the caller — the fee reflects that Recoverly successfully recovered and booked the lead, which is the service being billed for.
5. Billing errors
If you believe you were charged in error — for example, a duplicate charge or a usage fee that doesn't match your dashboard's appointment count — contact us within 30 days and we'll investigate and correct any confirmed error, including a refund where appropriate.
6. How to request a refund or cancel
Contact us at support@recoverlo.com or through our contact page with your business name and account email. We aim to respond to all billing requests within 2 business days.
7. Changes to this policy
We may update this policy from time to time; the version in effect at the time of your charge is the one that applies to that charge.